Who developed the Integrated and Inclusive Public Grievance CM Helpline Management System?

Who developed the Integrated and Inclusive Public Grievance CM Helpline Management System?

1.  Tamil Nadu e-Governance Agency (TNeGA)

2.   National Informatics Centre (NIC)

3.   Ministry of Electronics and Information Technology

4.  State Government of Tamil Nadu

EXPLANATION

  • The Integrated and Inclusive Public Grievance CM Helpline Management System was developed by the Tamil Nadu e-Governance Agency (TNeGA).

  • This system is a part of Tamil Nadu’s digital governance efforts to:

    • Streamline citizen grievance redressal

    • Provide a centralized helpline (1100) for public complaints

    • Ensure transparency, accountability, and quicker resolution of issues

  • The platform integrates various departments and ensures that grievances are routed, tracked, and resolved efficiently.

❌ Why not the other options?

Option Reason
2. National Informatics Centre (NIC) While NIC supports many government IT projects, this specific system was developed by TNeGA.
3. Ministry of Electronics and IT Oversees digital initiatives nationally, but does not directly develop state-specific systems.
4. State Government of Tamil Nadu The state government implemented it, but TNeGA is the actual developer.

✅ Final Answer: 1. Tamil Nadu e-Governance Agency (TNeGA)

Who developed the Integrated and Inclusive Public Grievance CM Helpline Management System